A mobile-enabled payment structure can raise cash flow and further member engagement

A recent report highlights four major trends in the individual market-related premium collections payment regularity, inbound calls, recurring payments, and mobile solutions. Some highlights include:

  • Forty-three percent of those ages 25 and 40 failed to pay a bill on time either because they did not have the funds available or because they forgot.

  • The report suggests that health plans consider age as a determining factor in how individuals will respond to their bill and, consequently, in how health plans should assist members in meeting payment deadlines.

  • Electronic reminders helped 62 percent of participants ensure that they paid their bills in a timely fashion.

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