If not now, when?

“Taking a new step, uttering a new word, is what people fear most.” ― F. Dostoevsky, Crime and Punishment

When changing billing and statement vendors, your goals of improving service and value is combined with the ultimate challenge of avoiding disruption for your customers.

It deserves to be said again … deciding to change vendors can bring uncertainty. Evaluating your options is smart

In this part 2 of 2, we outline 5 more key points to consider when making this type of change. These might be signs that it may be time to transition vendors.

6. Delays

Does your current vendor take weeks and possibly months to implement a change? Responding to your changing needs promptly is a critical part of your outsourcing requirements.

7. Missing the SLAs

Late turn-around times are a clear violation of your agreement. It is also a sure sign that you are not being served at the same level as their other customers.

8. Problems with your data

Are you having issues with deliverability, bad addresses, missing data, messaging and or reporting? Do you have clearly defined protocols with the handling and management of your data? You should.

9. Lack of quality control standards and procedures for problem resolution

Critical business communications with customer data requires 100% accuracy. Do you have a copy of your vendor’s QC protocols? Are they certified with Hi-Trust, SOC 2 and HIPAA compliance?

10. Managing the vendor is too hard

Outsourcing is based on a trusted partnership that adds value and allows you to focus on your core business functions. If you are spending more and more time managing your vendor, it time to look at your options.

PG Solutions Group provides critical document creation and delivery solutions to businesses from a variety of industries. For more information, please email at info@pgsolutionsgroup.com or call 203-416-1114.